FAQs

How much will shipping cost?

Shipping costs are determined by the size and location of your order as follows:

• Small Items: £4.95
• Standard Shipping: £9.95
• Large Items and Orders: £29.95

Please note that offshore locations will incur an additional surcharge of £80 for large items and orders.

Digital purchases, such as GT Omega Gift Cards, have no shipping costs.

How long is delivery in the UK?

We aim to have orders processed within 1 working day, after which please allow 1 - 5 working days for your package to be fulfilled and delivered.

*GT Omega takes pride in being punctual but throughout December, during Black Friday and mid-sale, you may have to wait longer for your order.  We are unable to deliver on Bank Holidays so please allow an extra working day for this.

How do I track my order?

When your item has been shipped, you will receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately.

What does GT Omega warranty cover?

GT Omega stands by its products, and even though our chairs, cockpits and accessories are more robust than anything else on the market, problems do occur. 

Therefore GT Omega grants up to 18 months of manufacturer’s warranty.  

Full warranty statement can be viewed here.

What is your return policy?

We offer returns up to 14 days from the date of delivery.

Full return statement can be viewed here.

Extended 18 Month Warranty

Customers from 05/06/2024 onward can receive an additional 18 Months of Warranty on their purchase by completing the appropriate objective through our loyalty program.

Please note that this extended warranty is only applicable to:

• Gaming Chairs
• Racing Cockpits
• Steering Wheel Stands
• Desks

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